What Does Merchant Override Decline Mean?

Generally, the response code returned from our system is the actual response returned directly from your customer's credit card issuing bank. If it's an instance of a card declined by issuer, there is nothing PayJunction can do to override the decline response. Occasionally, your PayJunction account settings may decline a transaction even if there are available funds on the customer's card (for example, due to an AVS mismatch).  If the transaction was declined by your account's security settings, you may be able to override the declined response.

Merchant Override Decline Video Instructions

Watch the following video to learn how to override your security settings and force a transaction to approve:

Force Transaction Declined Instructions

Quick Things You Can Try to Override a Declined Transaction

AVS - Per your accounts security settings, the Address Verification System may decline a credit card that has adequate funds available, but doesn't match what the issuer has on file for the billing address and ZIP. If you trust that the customer is who they claim to be, you may override your account's security settings to accept the transaction by clicking on the "here" link found on the transaction details page to force transaction approval.

You assume all risks for accepting a transaction with invalid billing addresses and ZIP codes. This link will only appear if the transaction is eligible for force approval. Click here to find out how to change your Address Verification Settings.

CVV - Per your accounts security settings, the Cardholder Verification system may decline a credit card that has adequate funds available, but doesn't match what the issuer has on file for the CVV PIN code. If you trust that the customer is who they claim to be, you may override your account's security settings to accept the transaction by clicking on the "here" link found on transaction details page to force transaction approval.  You assume all risks for accepting a transaction with invalid CVV PIN codes. This link will only appear if the transaction is eligible for merchant override decline. Click here to find out how to change your CVV settings.

Limit Exceeded, Per Transaction Limit, Monthly Limit - A transaction declined with an "LT" or "LM" decline code means that your merchant account may have exceeded its per transaction limit or its monthly transaction volume limit. These particular error messages are specific to your merchant account (they do not mean that the customer's credit card has insufficient funds). Please note, separating a single large transaction into multiple smaller transactions in an attempt to bypass your processing limits is not allowed and may result in your account funds being held for security review. To force these transactions through, you must submit a written limit increase request for your account. Limit increase request take two to three days to process. See instructions for Requesting a Limit Increase.

Expiration Dates - The expiration date of the customer's card may be incorrect. There is no way for you to override this. You must double check with the customer to ensure the expiration is correct. If you confirm the correct expiration date, the card may be declining for other reasons.

Issuer Declined MCC - An "MCC" code is a Merchant Category Code. It is used to map business industries (like computer repair, dental, and insurance agencies) to a four-digit code (like 7379, 8021 and 6300 respectively). Occasionally, a customer's issuing credit card bank will block transactions if the credit card is used at an establishment they deem inappropriate for the type of credit card. As a possible example, this might occur with an HSA medical credit card if used at a movie theater.

If you receive a declined transaction code of "62" or you receive an unusual number declined transactions even though customers claim to have adequate funds, you may have a bad MCC codes assigned to your merchant account. A PayJunction support representative may assist you in correcting this problem.

Terminal Configuration Error - If all of your transactions are declining, or all of your transactions of a specific card type (i.e. Visa, American Express) are declining, your account may have a configuration error.  A PayJunction support representative may assist you in correcting this problem.

General Transaction Declined Response From the Issuer

If none of the above-mentioned items apply to your declined transaction, it is highly likely facing a card declined by issuer. In these cases, PayJunction has no control over the declined transaction; the fastest way to resolve your problem is to simply ask for an alternate credit card. 

If you still want more information about a particular declined transaction, you may attempt a conference call with you, your customer, and your customer's credit card company by dialing the phone number listed on the back of the customer's credit card. The customer's credit card issuing bank may be able to provide you with a six-digit force approval code to force a one-time transaction through. 

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