Deposits to your bank account generally take one to three business days to complete (banking days do not include Saturday and Sunday). The days begin counting on the first business day after the transactions have settled or batched.
If a reasonable time has passed for the funds to transfer, check with your merchant bank because the batch may be held due to transactions that are not within your normal processing limits. Contact the PayJunction support department if you do not know who your merchant bank is. We can be reached at 800-601-0230 x 3.
If the transactions are American Express cards, then you will need to contact American Express directly. They are responsible for American Express merchant funding on all American Express transactions. The number to call is 888-829-7302.
In general, credit card deposits take one to three business days to settle into your checking account. American Express merchant funding can take three to five business days.
If it has been more than five business days and you still don't have your funds, consult the checklist below.
Quick Things to Check to Locate a Missing Deposit
- Is there a TSYS Pymt Proc entry in your bank account?
- PayJunction line items will appear with the description of "TSYS Pymt Proc."
- Is your deposit late?
- Credit card batch deposits take one to three days to transfer into your checking account.
- Is it an American Express transaction or deposit?
- American Express batch deposits take three to five days to transfer into your checking account.
- Did a transaction miss the settlement cut-off time?
- If a transaction misses the automatic settlement cut-off window, it may appear in the next day's batch (or your next deposit). By default, settlements take place at 5 p.m. Pacific Time. Transactions that occur after that time will appear in the following deposit and will take one extra business day to transfer.
- Is your automatic settlement turned on?
- Double check that automatic batching is enabled. Sometimes, a merchant may turn off automatic settlement to manually settle a batch. If someone forgets to turn automatic settlements back on, no funds will transfer.
- Did your transactions batch?
- If your account is set to manual batching, double check that you manually settled your batch.
- If automatic batching is enabled, make sure your batches are occurring at regular intervals. Although rare, occasionally a "bad" transaction may cause a batch to "get stuck." If this happens, no funds will transfer. A PayJunction senior customer support representative may need to assist you with your batch in order to correct the problem.
- Is the deposit in question made up of both Visa and MasterCard transactions as well as American Express transactions?
- American Express merchant funding is separate from your Visa, MasterCard, Discover, Diners, and JCB transactions. For example, if you processed $1,000 in total daily transactions, and $900 came from Visa or MasterCard transactions and $100 came from American Express transactions, you should expect two deposits: a $900 deposit in two to three business days, and a $100 Amex deposit in three to five business days. Since American Express deposits are made separately, you must subtract Amex transactions from your total batch.
- Did you recently process a refund transaction?
- Refunds are subtracted from your total batch deposit. For example, $900 in charges less $100 in refunds will result in a net deposit of $800 into your checking account.
- Is the deposit in question scheduled to be made on (or a few days after) the first of the month, or have you recently failed to make a payment of your merchant account fees?
- Some merchant accounts will deduct the monthly fees (or past-due amounts) from one of your regular batch deposits. For example, assume your batch on the 30th of the month is for $1,000 and your monthly account fees total $20. Instead of receiving a batch deposit of $1,000, you may see $980 deposited into your account (i.e. $1,000 batch - $20 total monthly fees = $980 net deposit). If this is the case, look for deposits close to the expected deposit amount and determine if your monthly fees account for the difference. This will only apply to accounts that are on a monthly billing cycle or "monthly discount."
- Is your account setup for daily billing or "daily discount?"
- Some merchant accounts will have their processing fees deducted on a daily basis. For example, assume your daily batch totaled $1,000 and your daily account fees total $15. Instead of receiving a batch deposit of $1,000, you may see $985 deposited into your account (i.e. $1,000 batch - $15 total daily fees = $985 net deposit). If this is the case, look for deposits close to the expected deposit amount and determine if your daily fees account for the difference. This will only apply to accounts that are on a daily billing cycle or "daily discount."
- Have you recently run larger-than-normal transactions, split a large transaction into multiple charges to a single customers credit card, exceeded your largest monthly processing volume, received a customer dispute regarding a transaction, or received a phone call from the risk department?
- Merchant accounts will have basic processing limits that you are approved to run. Exceeding these limits may result in funding delays should the risk department conduct a security review of your transactions. On average, processing over $5,000 in a single transaction or processing over $50,000 in one month may trigger a risk review of your account. (Note: Each account is different so actual limits on your account may be higher or lower.) A customer dispute may trigger a review as well. Contact PayJunction or your merchant account provider's risk department to inquire if your funds are on hold. If the risk department is conducting a review, they will hold the batch deposit in question in addition to all future deposits for all transactions until the review is complete. Often times, the risk department may request copies of your invoices or bank statements for review. It is imperative that you cooperate with your risk department representative so the team may complete its review quickly to expedite the transfer of your funds. These reviews protect your account and the bank from fraudulent transactions. Failure to provide the risk department with requested documentation may result in your funds being held up to six months or termination of your merchant account.
If you are still unable to find the deposit in question please contact PayJunction, your Merchant Account Provider, or American Express to inquire about your deposits and American Express merchant funding.