Why does my deposits screen say AMEX NON-SETTLED?

If you accept American Express transactions, you will notice that those transactions are categorized separately from Visa/MasterCard/Discover transactions. 

For instance, go to the Bank Deposits screen. (More >> Bank Deposits)


You will see American Express transactions labeled as Other. Now, click on the eyeball to the left to view the deposit details.


You will see that American Express will be listed as a negative amount and will be labeled as NON-SETTLED

Since American Express transactions are deposited separately from Visa/MasterCard/Discover, PayJunction deducts American Express transactions from the grand total for each batch.

  • PayJunction will deposit the amount labeld as Batch Header.
  • American Express transactions will deposit the amount listed as AMEX NON-SETTLE (E16).
  • American Express deposits take approximately 3 to 5 business days after that batch settles.

Submit a Request

Submit your support questions here.
We'll be in touch as soon as possible


Got Questions?

We’re here to help. Call us and speak
with a Customer Support Representative.


TOLL FREE(800) 601-0230 x3

TOLL(805) 563-1520

BACKUP(805) 426-0404

FAX FREE(800) 771-3821

FAX TOLL(805) 569-3821

Send your Feedback

Let us know how we can improve.
We’re always happy to hear from you!