What To Do
In order to dispute a chargeback you will want to gather any relevant transaction information (receipts, invoices, customer correspondence, pictures, etc.) and contact the Risk Department for your respective merchant account provider to resolve the matter.
PayJunction Merchant Accounts
Contact the Chargeback Department (i.e. TSYS) at 800-228-2443. You will be prompted to enter your MID and then should press option 4 for Chargebacks and then option 0 for Operator. It can also be helpful to ask to speak with a Senior Chargeback Specialist. TSYS's representatives are well versed in the chargeback process and able to assist you through this matter. They will walk you through the dispute process and address your questions and concerns. If you have any other questions or need any clarification you can also contact PayJunction's Risk Team at 800-601-0230 ext 3.
|
Department
|
Phone Number
|
Call If:
|
|---|---|---|
| Chargeback Dept. | 800-228-2443 |
You have general questions about the chargeback process or want to confirm successful receipt of faxed or uploaded documents; this is the primary line for chargeback questions at TSYS. |
| PayJunction Risk | 800-601-0230 x 3 | You need further clarification or assistance |
Third Party Merchant Accounts
Contact your merchant account provider. They will walk you through the dispute process and address your questions and concerns.
| Central Payment Corporation | 800-449-8012 x 2 |
|
CHI Payment Systems |
800-554-4777 x 5 |