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Chargeback Department

TSYS is responsible tor handling all chargebacks and chargeback related questions. 

If you need further assistance with chargeback related questions, contact the TSYS Chargeback Department at the following phone number.

  • 800-228-2443
  • Enter MID, select option 4 (chargebacks), then select option 0 (operator)
  • Can be helpful to ask to speak with a Senior Chargeback Specialist

If you have received a chargeback notification, we highly recommend that you respond immediately and provide the requested documentation.

To Submit Documents to the TSYS Chargeback Department:

After submitting documentation to TSYS, we highly recommend that you call the TSYS chargeback department to confirm that they received your documents.