Yes, you can still accept a transaction even if your security settings have declined a transaction due to an CVV mismatch (so long as the transaction has not settled yet).
A CVV Mismatch is a fraud screening indicator; if you override and force a transaction through that was originally declined due to a mismatch, you are assuming all responsibility and risk associated with that transaction.
Step-By-Step Instructions
You may override your security settings on a per transaction basis either at the time of the transaction, or editing the transaction details prior to the transaction settling.
To override your security settings at the time of the transaction:
- Click the Process button on the left of the page.
- Fill out the transaction form, and click the green Process button at the bottom.
- If the transaction is declined due to a CVV mismatch, you will be prompted with an option to override the decline:
- If you trust the customer then click "I Trust This Customer" - the transaction will go through without the CVV security check.
- If you don't trust the customer then click "I Don't Trust Customer - Update & Retry," proceed to gather a new card from the customer to try again.
Note, if you are not allowed to override the security settings, the option to override will not be present.
To override your security settings after the transaction has been processed and prior to settlement time:
- Click Recent to view the recent transactions.
- Locate the transaction that was recently declined for CVV denoted by the red circle with a line through it and the words declined.
- Rollover the red circle with the line through it to get the bank response for that decline.
- Then rollover the eyeball
in the left hand column and then click View Transaction.
- Click Approve this transaction at the top of the screen in the red box.
- If you are not allowed to override the security settings, this option will not be present.
For more information on permanently adjusting your Card Verification Data security settings, see CVV Settings.