800-601-0230

  • Pricing

How do I capture an electronic signature from my customer?

Collecting a signature via PayJunction's Smart Terminal

By default, the option to collect a signature on a Smart Terminal is disabled because signatures are not required on transactions. To enable the signature prompt on a Smart Terminal:

  • Go to More > Smart Terminals.
  • Click the 3-dot menu then click Edit for the Smart Terminal that you want to edit.
  • Check the box for Collect signatures.
  • Click Submit.

    More information is available here.

Once enabled, the signature process is automatically handled by the terminal when the customer is prompted for a signature on the screen. 

Collecting a signature for card-not-present transactions

Find receipts and signatures

Signatures on receipts are not required

  • Signatures on receipts are not required. 
  • Collecting a signature on a receipt is not sufficient evidence when responding to a dispute.