PayJunction will notify you if a customer's recurring transaction fails so that you may contact the customer and obtain updated billing information.
- Click on the Recurring button on the left.
- Click on the search box next to the All Statuses drop down menu and type in the name on the customer's schedule.
- Click on the Eyeball icon to the left of the delinquent customer's name.
- To edit the recurring schedule click the Edit button.
- To update the payment information, click Update Payment and enter the updated account information. To update billing address information, edit the fields as desired and click Save.
- The recurring transaction schedule will be updated for future transactions. Our system will maintain the correct number of future transactions to bill.