How do I change a transaction from HOLD to CAPTURE?

A HOLD gives a merchant a 6 digit authorization / approval code. This code guarantees that the funds will be available for a certain time frame; thus the customer cannot make any other purchases that deplete the merchant’s ability to collect on those funds.

Transactions that are on Hold, will remain on Hold within PayJunction up to 6 days. The transaction will be automatically voided on the 7th day.

Funds for transactions that are processed as an Authorization (aka "Hold") will be guaranteed for a particular amount of time. Ultimately, it is entirely up to the card-issuing bank as to how long they will guarantee that funds will be available for that transaction.

Typically, the following rules apply, but it is ultimately up to each card-issuing bank:

Credit Cards Funds may be guaranteed for up to 21 days.
Debit Cards Funds may be guaranteed for up to 2-3 days.

If you process a transaction as a Hold, and you update it to Capture on a later date, then there is a possibility that those funds will no longer be guaranteed by the card-issuing bank . Therefore, it is possible that the card will be declined at that time. If this is the case, the card will need to be reprocessed.

PayJunction is not responsible for expired authorizations and approval codes.

Step-by-Step Instructions

  1. In the top menu, roll your mouse over the Batches / History, then select Batches Overview.
  2. Then, select the transaction you would like to change from HOLD to CAPTURE by clicking the Details link on the left side of the blue HOLD icon. If you prefer, you can also roll over the Details link, then click the View Transactions Details link in the bubble.
  3. On the next screen, click the Capture button.

  4. You will now see the Status icon change to the green CAPTURE icon which means the funds are going to be deposited into your bank account. You will also see the green notification message stating that your Transaction status has been changed to capture.

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