How do I recharge an existing customer?

Video Instructions

You can easily recharge any of your existing customers through PayJunction, as shown in the following video.

Step-By-Step Instructions

You will need to find a previous transaction to recharge a card.

If you need to refund a customer instead, see: How do I refund a customer's transaction?

Follow these steps to recharge a card:

  1. Click on Search, or Search Transactions in the top menu of your PayJunction Trinity account.
  2. Use the Search form to enter information about the transaction.
  3. Click the Search button at the bottom of the page.
  4. On the following page, a list of results will appear.
  5. Click the Details link (or click View Transaction Details in the popup bubble) to the left of the transaction you would like to re-charge. 
  6. Click the Recharge button.
  7. Verify the Transaction information. You may edit the dollar amount, if needed.
  8. Click the Process button at the bottom of the page. The Transaction Details page that follows will allow you to view transaction information as well as print or email receipts.

Submit a Request

Submit your support questions here.
We'll be in touch as soon as possible


Got Questions?

We’re here to help. Call us and speak
with a Customer Support Representative.


TOLL FREE(800) 601-0230 x3

TOLL(805) 563-1520

BACKUP(805) 426-0404

FAX FREE(800) 771-3821

FAX TOLL(805) 569-3821

Send your Feedback

Let us know how we can improve.
We’re always happy to hear from you!