How do I add gratuity and tips to my transactions?

You may add a line for tips and gratuity to your transactions and receipts by customizing your account.

  1. Click the Process a Credit Card button.
  2. Click Customize this Form.
  3. Set the Tip field to Display or Required (as needed for your use).
  4. Click the Save button.
  5. A tip line will now be present on the credit card processing page.
  6. You may enter the Tip amount at the time of transaction, or by editing the transaction once it has been processed.
  7. If you choose to add a Tip after the transaction has been processed, you must click the Edit button on the transaction details page.

    After adding your tip (which will add to the transaction total), you must click Save for the changes to take effect.

    Do not attempt to edit the transaction beyond 20% of the original amount. If the Tip amount is more than 20% of the original amount charged, we recommend that you process a new transaction for the Tip amount.

     

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