How do I capture signatures from customers that pay via Hosted Payments?

When a customer makes a purchase online from your website using our Hosted Payments checkout system, you have the ability to capture their signature via email.  Here's how the system works:

  1. After your customer completes the transaction they will receive an emailed receipt requesting their signature, complete with easy-to-follow steps instructing them how to sign digitally with their mouse.



    The above receipt also itemizes the products and/or services that were purchased through Hosted Payments.

  2. Once your customer signs, the signature is automatically transmitted back to your PayJunction account and attached to the appropriate transaction, along with a notification email alerting you that your customer has digitally signed their receipt.  You've now captured and stored a permanent record of the cardholder's signature acknowledging their agreement to the payment.

  3. From within your PayJunction account you'll be able to easily determine the signature status of any transaction by examining the icon displayed: 
    1. Customers that have been emailed a signature request are designated with an envelope icon.
    2. and those that have completed their signature display a pen-and-paper icon.
  4. You can view the transaction and accompanying signature at any time by entering the Transaction Details page, as shown below.

The status of the signature does not affect the status of the transaction.  If you've successfully Captured funds, you will collect those funds normally whether or not the customer returns a signed receipt to you.

Click here to see how remote signatures protect you from chargebacks.

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