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How to refund a transaction in ezyVet

Process a refund on ezyVet:

  1. Find the Payment that needs to be refunded.
    1. Financial >> Payments >> Customer Name.
  2. Click the Refund/Void button.
    refund-void.png
  3. The refund amount will be pre-populated. Change the amount if a partial refund is needed.
    refund payment.png
  4. Click the Refund button.

If the client does not have a card on file:

  1. Login to PayJunction to process the refund.
    1. Search for the transaction.
    2. Click the eyeball to view the transaction.
    3. Click the Refund button.
    4. Click Process transaction.
  2. Login to ezyvet to update the invoice.
    1. Disable the Payment Integration in ezyVet.
      14-UserDropdown.png
    2. Go to the Invoice that needs to be updated.
    3. Update the Invoice in ezyVet to mark it as paid.