Process a refund on ezyVet:
- Find the Payment that needs to be refunded.
- Financial >> Payments >> Customer Name.
- Click the Refund/Void button.
- The refund amount will be pre-populated. Change the amount if a partial refund is needed.
- Click the Refund button.
If the client does not have a card on file:
- Login to PayJunction to process the refund.
- Search for the transaction.
- Click the eyeball to view the transaction.
- Click the Refund button.
- Click Process transaction.
- Login to ezyvet to update the invoice.
- Disable the Payment Integration in ezyVet.
- Go to the Invoice that needs to be updated.
- Update the Invoice in ezyVet to mark it as paid.
- Disable the Payment Integration in ezyVet.