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How to refund a transaction in ezyVet

Here are steps to process a refund on ezyVet.

  1. Find the Invoice that was paid and needs to be refunded, then click Credit Invoice.
  2. A new invoice will be created with a negative quantity and balance due.
  3. If the client has a card on file:
    1. Make a payment. The refund will go to the card on file.
  4. If the client does not have a card on file:
    1. Login to PayJunction to process the refund.
      1. Search for the transaction.
      2. Click the eyeball to view the transaction.
      3. Click the Refund button.
      4. Click Process Transaction.
    2. Disable the Payment Integration in ezyVet.
    3. Update the Invoice to mark it as paid.
      1. Select the payment method that matches the card type that was used for the original charge (Visa, Mastercard, Discover, American Express)