How do I read my statement?

Merchant statements list all of the processing volume and fees for a given month.  The statements are broken into five categories:

Category

Description

Activity Summary This portion of the statement details the total volume processed and refunded for the month.
Deposit Detail The deposit section breaks the volume down per batch.  Customers can look at their processing by day as well as review third party transactions, i.e. American Express, and chargeback volumes.

Processing Detail

Here the total Visa, Mastercard, Discover, and ACH volumes will be listed with their associated costs.
Authorization Detail Gives the total number of authorizations and fees.
Other Detail This segment lists any monthly and annual service charges, batch fees, and miscellaneous processing costs ("Pass Thru")

Activity Summary

This portion of the statement details the total volume processed and refunded for the month.

In this example, the volume is comprised of Visa, Mastercard, Discover, American Express, and ACH (Check) transactions.  The merchant processed $195,929.49 in 88 transactions and had 2 refunds totaling $1,524.35. The net amount is the Sales volume less refunds given. 

Deposit Detail

The deposit section breaks the volume down per batch.  

The "Other Card Batch Amount" column shows all American Express (AmEx) volume if you have a direct account with AmEx. In this example, the merchant has 29 total batches with a net deposit amount of $147,137.90 (total batches less AmEx batches and fees.)

Note: The previous months' fees will be shown as a debit on the first of the month, as shown by the -$3,147.03 in the net amount column.

Processing Detail

Here the total Visa, Mastercard, Discover, and ACH volumes will be listed with their associated costs.

The image above shows the different Visa, Mastercard, and Discover cards that were processed during the month. The name of the card and its total volume will appear twice on your statement. The first line item will show you the mark-up (rate) that PayJunction is charging for processing and the second line item is the interchange cost for that specific card. We do this to differentiate between the rate that PayJunction receives (outlined on your merchant application/contract) and what goes to the card associations (the interchange cost).

In the example above, PayJunction’s rate is 0.75% of $600 ($4.50) for Visa’s CPS Retail Credit card and its associated interchange cost was 1.51% of the $600 volume plus 10 cents for 1 transaction amounting to $9.16 for interchange. This format is followed for each card type that was processed throughout the month.

Authorization Detail

Gives the total number of authorizations and fees.

This merchant had 40 authorizations at $0.19 each.

Other Detail

This segment lists any monthly and annual service charges, batch fees, and miscellaneous processing costs ("Pass Thru")

This merchant has a $15 account maintenance, 11 batches ("Capture Fee") at $0.19 each, and $9.87 in pass thru fees.

Glossary

Fee
Definition
Account Maintenance & Annual Fees These are fees associated with keeping the merchant account open.  They go towards maintaining the merchant account  virtual terminal, statements reporting, and live support.
Capture Fee The capture fee or "batch fee" is charged whenever the day's transactions have been settled.  PayJunction accounts are typically set to auto-batch at the end of the business day.  Failure to batch on the date the payment was received can cause the transaction(s) to downgrade to a more expensive rate.
Chargeback Fee A chargeback fee will be incurred when a chargeback is reported.  This cost goes toward the chargeback auditing process.

Pass Thru:

Pass Thru is a term used to describe fees (that PayJunction does not derive from) imposed directly by Visa, MasterCard, and Discover.  These fees include but are not limited to:

  • Visa FANF Fee
  • Visa Acquirer Processing Fee
  • MasterCard NABU Fee
  • MasterCard & Visa Base Transaction Fee
  • International Service Fee

Submit a Request

Submit your support questions here.
We'll be in touch as soon as possible

SUBMIT REQUEST

Got Questions?

We’re here to help. Call us and speak
with a Customer Support Representative.

CALL US

TOLL FREE(800) 601-0230 x3

TOLL(805) 563-1520

BACKUP(805) 426-0404


FAX FREE(800) 771-3821

FAX TOLL(805) 569-3821

Send your Feedback

Let us know how we can improve.
We’re always happy to hear from you!

SEND FEEDBACK