PayJunction will return a standardized response code for each of your transactions.
In general, 00 is the only approval code our system will return (the rest are all decline codes).
A declined 05 is the most common and general decline code.
Our approval and decline codes are structured so that you can quickly determine the type of decline code you're dealing with:
|
Code
|
Description
|
|---|---|
| Two-digit numeric response codes | A 00 approval response or a decline response code generated from the credit card processing networks and the customer's issuing credit card bank. This cannot be overridden without contacting the issuing bank or correcting a problem at the processor level. |
| Two-digit alpha character response codes | A decline response code generated by the PayJunction system. This usually indicates something is configured incorrectly with the merchant's terminal or file. This can also be a PayJunction-specific decline. |
Approval Codes
|
Response
|
Description
|
|---|---|
| 00 | Approval |
| 85 | Approval (generally not used anymore) |
Decline Codes
|
Response
|
Description
|
|---|---|
| 01 | Declined - Call Issuer |
| 04 | Declined - Pick Up Card |
| 05 | Declined - Do Not Honor - See: What is a "05" Do Not Honor decline code? |
| 10 | Declined - Partial Approval - See: What is a "10" Partial Approval decline code? |
| 12 | Declined - Invalid Transaction |
| 13 | Declined - Card Amount Invalid |
| 14 | Declined - Card Number Invalid |
| 15 | Declined - No Such Issuer |
| 19 | Declined - Re-Enter |
| 51 | Declined - Insufficient Funds |
| 54 | Declined - Card Expired |
| 55 | Declined - Wrong PIN Entered by Card Holder |
| 57 | Declined - Service Not Allowed - See: What is a "57" Service Not Allowed decline code? |
| 61 | Declined - Customer Exceeds Withdrawal Limit |
| 62 | Declined - Restricted SIC Code |
| 63 | Declined - Restricted |
| 65 | Declined - Customer Exceeds Activity Limit |
| 78 | Declined - No Account |
| 97 | Declined - CVV MisMatch |
PayJunction-Specific Decline Codes
|
Response
|
Description
|
|---|---|
| AA | Declined - AVS No Match: Address |
| AI | Declined - AVS International AVS Not Supported |
| AN | Declined - AVS Not Supported |
| AU | Declined - AVS Unavailable |
| AW | Declined - AVS Not Working |
| AX | Declined - AVS: No Match: Address and ZIP |
| AY | Declined - AVS: No Match: Address or ZIP |
| AZ | Declined - AVS: No Match: ZIP |
| BC |
Declined - Card Brand Not Supported |
| BD |
Declined - Merchant Deactivated Contact your merchant account provider, ISO or sales representative. Your account appears to be turned off. |
| BT |
Declined - Terminal File Configuration Error Contact PayJunction to resolve a configuration error. |
| BM |
Declined - Merchant File Configuration Error Contact PayJunction to resolve a configuration error. |
| CE | Declined - No Match: CVV Trinity 1.0 Response |
| CN | Declined - CVV Not Supported |
| CR |
Declined - Chip Card Removed |
| CV | Declined - No Match: CVV Trinity 2.0 Response |
| DT |
Declined - Duplicate Transaction The same transaction amount, invoice number and credit card charge account has been attempted within the last 10 minutes. This is most likely a mistake, change the invoice number or wait 10 minutes and try again. See: What is a "DT" Duplicate Transaction decline code? |
| FA |
Declined - Association Blocklist This account has been blocked in PayJunction by the card association. You can edit this in your Blocklist. Note: This decline code applies to all Visa Category 1 declines. |
| FB |
Declined - Fraud Card Blocked Account blocked by merchant. |
| FF | Declined - Fraud Engine |
| FG | Declined - Account blocked by PayJunction for fraud. |
| GB | Declined - General Bank Error |
| GF | Declined - General Format Error |
| GL | Declined - General Login Error |
| GS | Declined - General System Error |
| GK | Declined - General System Unknown Error |
| GU |
Declined - General Upstream ErrorThere was a problem connecting to the processing networks. Try again in one minute. There was a problem connecting to the processing networks. Try again in one minute. |
| LD |
Declined - Merchant Daily Limit Exceeded |
| LM |
Declined - Merchant Monthly Limit Exceeded |
| LT |
Declined - Merchant Per Transaction Limit Exceed |
| NR | Nacha Reject |
| OL |
Declined - Merchant Over Processing Limit |
| PP |
Declined - Purged Payment PayJunction has deleted an old, unused or expired payment from the system. Obtain an updated form of payment from your customer. |
| RC |
Declined - Stop Recurring The customer has specifically requested that the issuer block your recurring transactions from processing again. Obtain an updated form of payment from your customer, or have the customer remove the block. |
| SR |
Declined - Transaction Rejected at Settlement. For an unknown reason, this transaction was deemed unacceptable at settlement time. In this case, the authorization code has been canceled and funds have not been transferred. Contact the customer and the customer’s issuer to resolve the issue. |
| UC |
Declined - Refund Cannot Exceed Charge Amount A refund amount cannot be more than you have charged a customer's card within the last 12 months. If you just ran this transaction, please try to void the charge instead. |
API Unique Response Codes
The following table provides possible responses for transactions that are submitted via the PayJunction API service. These codes are found in the transaction response in the "response" object along with a corresponding message.
|
Response
|
Description
|
|---|---|
| FE | There was a format error with your Trinity Gateway Service (API) request. |
| NL | Aborted because of a system error, please try again later. |
| AB | Aborted because of an upstream system error, please try again later. |
| 80 | Declined because of an invalid date. |
| 13 | Declined because the amount is invalid. |
| 14 | Declined because the card number is invalid. |
| 93 | Declined because there is a violation (the transaction could not be completed). |
| 96 | Declined because of a system error. |
| N7 | Declined because of a CVV2/CVC2 mismatch. |
| M4 | Declined. |
| N4 | Declined because the amount exceeds issuer withdrawal limit. |
| RE | Address verification failed because Address Verification System is not working. |
| SE | Address verification failed because Address Verification System is unavailable. |
| EE | Address verification failed because the ZIP transaction is not a mail or phone order. |
| GE | Address verification failed because international support is unavailable. |
| CE | Declined because CVV2 or CVC2 code did not match. |
| FG | Fraud Engine General |
| XE | Address verification failed because ZIP and address did not match. |
| YE | Address verification failed because ZIP and address did not match. |
| OE | Address verification failed because address or ZIP did not match. |
| UE | Address verification failed because cardholder address is unavailable. |
| ZE | Address verification failed because ZIP did not match. |
| 93 | Declined because there is a violation (the transaction could not be completed). |
ACH (NACHA) Return Status Codes
Status values starting with the letter R are NACHA specific rejects and return reason codes that indicate that the consumer portion of the payment has been returned (typically a closed bank account, invalid bank account, insufficient funds or dispute).
If an ACH payment is unsuccessful, PayJunction will receive a return notification from the ACH network within 2 to 14 calendar days, after the original payment is submitted. An ACH Return will appear as a new Rejected Transaction in the PayJunction account.
| Code | Description | Detail | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| R01 | Insufficient funds | Available balance is not sufficient to cover the amount of the debit entry. | ||||||||
| R02 | Bank account closed | Previously active account has been closed by the customer of RDFI. | ||||||||
| R03 | No bank account or unable to locate account | Account number does not correspond to the individual identified in the entry or the account number designated is not an open account. | ||||||||
| R04 | Invalid bank account number | Account number structure is not valid. | ||||||||
| R05 | Unauthorized debit | Unauthorized debit to consumer account using corporate SEC code. | ||||||||
| R06 | Returned per ODFI request | ODFI requested the RDFI to return the entry. | ||||||||
| R07 | Authorization revoked by customer | Receiver has revoked authorization. | ||||||||
| R08 | Payment stopped | Receiver of a recurring debit has stopped payment of an entry. | ||||||||
| R09 | Uncollected funds | Collected funds are not sufficient for payment of the debit entry. | ||||||||
| R10 | Customer advises not authorized | Customer advises that originator is not known or not authorized. | ||||||||
| R11 | Customer advises not authorized according to terms | Customer advises that authorization is not in accordance with the terms. | ||||||||
| R12 | Branch sold to another RDFI | RDFI unable to post entry destined for a bank account maintained at a branch sold to another financial institution. | ||||||||
| R13 | RDFI not qualified to participate | Financial institution does not receive commercial ACH entries. | ||||||||
| R14 | Representative payee deceased or unable to continue in that capacity | The representative payee authorized to accept entries on behalf of a beneficiary is either deceased or unable to continue in that capacity. | ||||||||
| R15 | Beneficiary or bank account holder | (1) the beneficiary entitled to payments is deceased or (2) the bank account holder other than a representative payee is deceased. | ||||||||
| R16 | Bank account frozen | Funds in the bank account are unavailable due to action by RDFI or legal order. | ||||||||
| R17 | File record edit criteria | Fields rejected by RDFI processing (identified in return addenda). | ||||||||
| R18 | Improper effective entry date | Entries have been presented prior to the first available processing window for the effective date. | ||||||||
| R19 | Amount field error | Improper formatting of the amount field. | ||||||||
| R20 | Non-payment bank account | Entry destined for non-payment bank account defined by regulation. | ||||||||
| R21 | Invalid company ID number | The company ID information not valid (normally CIE entries). | ||||||||
| R22 | Invalid individual ID number | Individual ID used by receiver is incorrect (CIE entries). | ||||||||
| R23 | Credit entry refused by receiver | Receiver returned entry because minimum or exact amount not remitted, bank account is subject to litigation, or payment represents an overpayment, originator is not known to receiver or receiver has not authorized this credit entry to this bank account. | ||||||||
| R24 | Duplicate entry | RDFI has received a duplicate entry. | ||||||||
| R25 | Addenda error | Improper formatting of the addenda record information. | ||||||||
| R26 | Mandatory field error | Improper information in one of the mandatory fields. | ||||||||
| R27 | Trace number error | Original entry trace number is not valid for return entry; or addenda trace numbers do not correspond with entry detail record. | ||||||||
| R28 | Transit routing number check digit error | Check digit for the transit routing number is incorrect. | ||||||||
| R29 | Corporate customer advises not authorized |
RDFI has bee notified by the corporate receiver that debit entry of originator is not authorized. Click Here to learn how to resolve this issue. |
||||||||
| R30 | RDFI not a participant in the check truncation program | Financial institution not participating in automated check safe keeping application. | ||||||||
| R31 | Permissible return entry (CCD and CTX only) | RDFI has been notified by the ODFI that it agrees to accept a CCD or CTX return entry. | ||||||||
| R32 | RDFI non-settlement | RDFI is not able to settle the entry. | ||||||||
| R33 | Return of XCK entry | RDFI determines at its sole discretion to return an XCK entry; an XCK return entry may be initiated by midnight of the sixtieth day following the settlement date if the XCK entry. | ||||||||
| R34 | Limited participation RDFI | RDFI participation has been limited by a federal or state supervisor. | ||||||||
| R35 | Return of improper debit entry | ACH debit not permitted for use with the CIE standard entry class code (except for reversals). | ||||||||