Key Takeaways
- When a credit card sale has a Surcharge applied, any refund tied to that sale must have the appropriate Surcharge amount refunded as well. This follows the major Card Brand rules.
- The Refund/Void button in ezyVet references the related charge and is the best option to refund a specific transaction and the related surcharge amount.
Refunds with Surcharge in ezyVet
Using the Void/Refund button in ezyVet is the best option to ensure that refunds are connected to the sale that is being refunded. This refund method properly includes a Surcharge when necessary.
Note: We suggest avoiding the Card on File recharge option for refunds. Issuing a refund via Card on File will reference the original transaction that saved the card on file, rather than the specific transaction that must be refunded. Therefore, this refund method may not apply the correct surcharge amount that should be refunded on a refund.
The following article provides simple guidance on refunding in ezyVet:
Keep in mind: For unsettled credit card transactions, using ezyVet's Refund/Void button will fully void the transaction in PayJunction.