Cards on File and Automatic Recharges in ezyVet
When processing a Surcharge transaction in ezyVet, it's important to consider your saved cards on file for instant recharges.
For instant card on file recharges, ezyVet will reference the original transaction that saved the card on file.
In other words: If a Surcharge was applied to the transaction that saved a credit card on file, a Surcharge will be applied to all future instant recharges for that card on file.
If a credit card did not have a Surcharge applied when the card was saved on file, then a Surcharge will not be applied to future card on file recharges for that specific card.
If a credit card sale has a Surcharge applied, related refunds must have the appropriate Surcharge amount added as well.
This rule is set by the major Card Brands, who oversee the rules around Surcharging.
Refunds in ezyVet
We know that a card on file recharge will reference the original transaction that saved the card on file.
Using the Void/Refund button in ezyVet is the best option to ensure that refunds are connected to the sale being refunded, so that it properly includes a Surcharge when necessary.
This article provides simple guidance on refunding in ezyVet:
Keep in mind: For unsettled credit card transactions, using ezyVet's Refund/Void button will fully void the transaction in PayJunction.
Key Takeaways
- When a credit card sale has a Surcharge applied, any refund tied to that sale must have the appropriate Surcharge amount refunded as well. This follows the major Card Brand rules.
- The Refund/Void button in ezyVet references the related charge, while automatic card on file charges reference the first transaction that saved the card on file.