How do I void a customer's transaction?

You may void or cancel a customer's transaction if it has not settled or batched yet. If you are trying to void a charge that was processed sometime ago, chances are you may have to refund it instead.  See the Difference between Refund and Void, and How to Refund a Transaction if the transaction is a few days old (or the transaction has settled).

Step-By-Step Instructions

If you process a lot of transactions throughout the day, it is easiest to locate the transaction that you would like to void by searching for it. If you would like the shorter version of how to void please see the shortcut below.

  1. Click on the Search button.



  2. Type in the customer's first name and last name in the appropriate fields.  If you do not have that information, type in any other information you have to identify the transaction.



  3. Click Search at the bottom.

  4. Find the transaction you wish to void. Click the checkbox next to the eye icon.



  5. Click the Void button at the top right of the page.



  6. When it's voided you will see a VOID in yellow.




SHORTCUT TO VOID A TRANSACTION

This will work if you do not have very many transactions processed throughout the day.

  1. Click on the Recent button.



  2. Find the transaction you wish to void. Click the checkbox next to the eye icon.



  3. Click the Void button at the top right of the page.




PayJunction supports "reversals", and therefore, voiding a transaction will generally remove the temporary pending authorization on the customer's credit card within 1 business day.  Some credit card issuing banks will take 2 to 3 days to remove the pending charge. Pending transactions will reduce the customer's available credit card balance (or debit card balance), but will not actually charge the customer's card.

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