Virtual Terminal
This section contains useful articles and answers related to PayJunction's virtual terminal. Feel free to use the navigation links below, or search for a topic using the Search Bar at the top of the page.
Processing a Transaction
- How do I process a credit card transaction?
- How do I recharge an existing customer?
- How do I add gratuity and tips to my transactions?
- How do I add tax to my transactions?
- How Do I Enable Invoice Number Tracking?
- How do I customize the fields and data that I enter into the Process a Transaction page?
Check Processing (aka ACH)
Invoices
Refunds and Voids
- How do I refund a customer's transaction?
- How do I void a customer's transaction?
- What Is the Difference Between a Refund and Void Transaction?
- How long do refunds take to process?
- How long do voids take to process?
- I voided my customer's transaction, but the customer says they still see the charge on their account, how can I remove the charge?
Recurring Transactions
- How do I schedule a Monthly recurring transaction?
- How Do I Set the Date for Recurring Transactions?
- How do I schedule a recurring transaction?
- How do I schedule a recurring ACH transaction?
- How do I edit a recurring transaction?
- How Do I Update the Card Number or Checking Account for a Recurring Schedule?
Batches
- How do I update the account nickname?
- What is a batch?
- Does my account automatically batch? If so, when?
- How Do I Change My Automatic Settlement Settings?
- How Do I Manually Settle My Batches?
- Why can't I manually settle / batch my transactions, are you under maintenance?
History and Searching
- How can I find a customer's transaction?
- How do I find a contact or customer?
- What is the difference between transaction searching and batch history?
- How do I separate transactions for different business locations or departments?
- How do I find which batch a transaction was settled in?
- How do I know if a transaction was a recurring transaction?
Receipts and Signatures
- How do I print a receipt?
- How do I email a receipt to a customer?
- How do I request a customer's signature via email?
- How do I capture an electronic signature from my customer?
- What thermal printer does PayJunction recommend?
- How can I edit what prints on my receipts?
User Settings and Adding A New User
Logins and Passwords
- I Didn't Receive the Password Reset Email
- How do I Update my User / Login or password?
- I forgot my PIN, what do I do?
- How do I login?
- I forgot my password, how can I reset it?
- Why can't I login (login and/or password are incorrect)?
Customers
- How do I view my Customers?
- How Do I Add a New Customer Contact and Save Payment Information?
- How do I edit a customer's information?
- How do I update a customer's card information?
- How Do I Update ACH Payment Information?
- How do I update the expiration date on a Customer's Card
Reports
Security Settings
- How to Block a Card
- How can I view the blocklist?
- How Do I Change My AVS Security Settings?
- What Is a CVV and How Do I Change My Settings?
- What is a Pre-Authentication?
- Can PayJunction charge a credit card even if AVS doesn't match?
Exporting Data
- How Do I Export Recurring Accounts?
- How do I export my previously settled batches?
- How do I export my batch totals?
- How do I export my contacts?
- How do I export my transaction totals?
- How do I calculate tax totals?
Activating an Account
PayJunction Demo Account
Recommended Operating Systems, Web Browsers, Hardware, and Settings
PayJunction FAQ's
Submit a Request
Submit your support questions here.
We'll be in touch as soon as possible
Send your Feedback
Let us know how we can improve.
We’re always happy to hear from you!