PayJunction Support
Virtual Terminal

Virtual Terminal

Processing a Transaction

How do I process a credit card transaction? How do I recharge an existing customer? How do I add gratuity and tips to my transactions? How do I add tax to my transactions? How Do I Enable Invoice Number Tracking? How do I customize the fields and data that I enter into the Process a Transaction page?
See all 14 Articles
Check Processing (aka ACH)

How Do I Obtain an ACH Authorization Form? How do I process an ACH transaction?
Invoices

How do I send an invoice payment request?
Refunds and Voids

How do I refund a customer's transaction? How do I void a customer's transaction? What Is the Difference Between a Refund and Void Transaction? How long do refunds take to process? How long do voids take to process? I voided my customer's transaction, but the customer says they still see the charge on their account, how can I remove the charge?
Recurring Transactions

How do I schedule a Monthly recurring transaction? How Do I Set the Date for Recurring Transactions? How do I schedule a recurring transaction? How do I schedule a recurring ACH transaction? How do I edit a recurring transaction? How Do I Update the Card Number or Checking Account for a Recurring Schedule?
See all 11 Articles
Batches

How do I update the account nickname? What is a batch? Does my account automatically batch? If so, when? How Do I Change My Automatic Settlement Settings? How Do I Manually Settle My Batches? Why can't I manually settle / batch my transactions, are you under maintenance?
See all 10 Articles
History and Searching

How can I find a customer's transaction? How do I find a contact or customer? What is the difference between transaction searching and batch history? How do I separate transactions for different business locations or departments? How do I find which batch a transaction was settled in? How do I know if a transaction was a recurring transaction?
See all 7 Articles
Receipts and Signatures

How do I print a receipt? How do I email a receipt to a customer? How do I request a customer's signature via email? How do I capture an electronic signature from my customer? What thermal printer does PayJunction recommend? How can I edit what prints on my receipts?
See all 9 Articles
User Settings and Adding A New User

Can I delete a User? How do I add a new user? How do I find or edit the settings for users? How can I prevent my employees from issuing refunds? How can I prevent my employees from viewing transaction reports and searching? How do I update my session timeouts (I keep getting logged out)?
Logins and Passwords

I Didn't Receive the Password Reset Email How do I Update my User / Login or password? I forgot my PIN, what do I do? How do I login? I forgot my password, how can I reset it? Why can't I login (login and/or password are incorrect)?
See all 8 Articles
Customers

How do I view my Customers? How Do I Add a New Customer Contact and Save Payment Information? How do I edit a customer's information? How do I update a customer's card information? How Do I Update ACH Payment Information? How do I update the expiration date on a Customer's Card
See all 8 Articles
Reports

1099-K Tax Form FAQs Why do reports have different totals for the same date range? Year over Year Report How to View Your Cumulative Report
Security Settings

How to Block a Card How can I view the blocklist? How Do I Change My AVS Security Settings? What Is a CVV and How Do I Change My Settings? What is a Pre-Authentication? Can PayJunction charge a credit card even if AVS doesn't match?
See all 7 Articles
Exporting Data

How Do I Export Recurring Accounts? How do I export my previously settled batches? How do I export my batch totals? How do I export my contacts? How do I export my transaction totals? How do I calculate tax totals?
See all 8 Articles
Activating an Account

How do I activate my account? What is the Web Developer account created upon activation? Why did I receive an account activation email?
PayJunction Demo Account

PayJunction Demo Account
Recommended Operating Systems, Web Browsers, Hardware, and Settings

What is the recommended swiper for PayJunction? What web browsers does PayJunction support? What operating systems does PayJunction support? How do I reset or enable my JavaScript and Cookie settings? Does PayJunction require my web browser to have JavaScript and Cookies enabled?
PayJunction FAQ's

PayJunction Quick Reference Guide