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How Can I Find a Customer's Transaction?

Step-By-Step Instructions

PayJunction allows you to narrow your searches by a variety of factors including: name, amount, card type, charge or refund type, date ranges, last 4 digits of a card, and more. 

To locate a transaction:

  1. Click on the Search button on the left of the page.
    NA - SEARCH.png
  2. Fill out any fields you want to search by.  Filling out all fields is NOT required.
    VT - TRXN SEARCH - FULL PAGE.png
  3. Click the green Search button at the bottom. If no results are found, then revise your search.
    VT - Search Button.png
  4. Hover over the eyeball icon to the left of the transaction you are searching for, and click on View Transaction.
    VT - Trxn Search - Eyeball Settings - Red.png
  5. The transaction details will be displayed.
    VT - Trxn Search - Trxn Details Full Page.png
  6. When viewing transaction details, you may be presented with the options to edit, recharge, refund, hold, or void a transaction (and more).

Description of Available Fields

Company Search by business name.
First Name Search by customer first names.
Last Name Search by customer last names.
Customer ID Search by customer ID’s assigned by your company to your customers (if specified).
Invoice or PO Search by transaction Invoice or Purchase Order number (if specified).
Amount Search by specific transaction amounts.
Payment Type Search by Visa, MasterCard, American Express, Discover, Checking or Savings.
Action Search for Charges, Refunds, Force, or Verify.
State Search for transactions that are Approved, Declined, or Pending.
Status Search for transactions that are set to Capture, Hold, Void, Declined, Rejected, Settled, or Unhandled Reject.
Method Search for how a transaction was run: Keyed, Chip, Swiped, or Contactless.
Last 4 Digits Search by the last 4 digits of the credit card number or account number.
Approval Code Search by the six-digit approval code given to approved charges.
Transaction ID Search by the PayJunction specific transaction ID assigned to a transaction.
Signature Status Search by Pending or Signed to check for customer signatures on transactions.
Account Search by specific account. This is helpful if you have multiple locations or accounts set up through your single PayJunction login.
From The begging time frame to restrict your search to (for example, search for transactions processed on or after January 1st, 2025).
To The ending time frame to restrict your search to (for example, search for transactions processed on or before January 1st, 2025).
User Search for transactions processed by a specific user.
Service Search for transactions processed by a particular PayJunction service: Virtual Terminal for orders processed while directly logged into PayJunction, Smart Terminal for orders processed through your ZeroTouch or Portable Smart Terminal, PayJunction API for orders processed through your 3rd-party software that is linked with PayJunction, Hosted Payments for web orders, Phone Charge for orders processed by touch tone telephone / cell phone, Recurring for transactions processed by PayJunction’s automated scheduling system, or Invoice for payments processed through our Invoices system.

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