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How Do I Edit a Recurring Transaction?

How to Find a Recurring Transaction

  1. Click Recurring NA - RECURRING.png in the main menu.
  2. Select if you want to search by First Name, Last Name, etc.

  3. Enter your search criteria and click VT - Recurring - Search Filter - Search Icon.png:
    VT - Recurring - Search Field.png
  4. Find the recurring schedule you wish to edit in the list, then click .
    VT - Recurring - Search Field - Values - Eyeball RED.png

 

How to Pause or Delete a Recurring Transaction

  1. Find the recurring transaction as described above.
  2. After clicking , click either the Pause or the Delete button that should now appear at the top of the page.

    VT - Recurring - M enu Bar.png
  3. Confirm that the update was successful by verifying that the Status is now set to either Pause or Deleted depending on which button you pressed.
    VT - Recurring - Paused.png
    VT - Recurring - Paused in Recurring Schedules.png

 

How to Activate a Paused or Deleted Recurring Transaction

  1. Find the recurring transaction as described above in How to Find a Recurring Transaction.
  2. After clicking , click the Activate button that should now appear at the top of the page.
    VT - Recurring - Activate RED.png
  3. Confirm that the update was successful by verifying that the Status is now set to Active.
    VT - Recurring - Reactivated.png
    VT - Recurring - Reactivated in Schedules.png

 

How to Edit the Schedule, Amount, or Contact Information of a Recurring Transaction

This section assumes you are already familiar with how to set up a recurring transaction.  If you need information on how the scheduling works for recurring transactions, please see How do I schedule a recurring transaction?

  1. Find the recurring transaction as described above in How to Find a Recurring Transaction.
  2. After clicking , click the Edit button that now appears at the top right corner of the page.
    VT - Recurring - Edit Button.png
  3. Adjust the scheduling, amount to charge, and/or billing contact information options as desired and then scroll down and click Save Changes.

    VT - Recurring - Edit - Full Screen.png

 

How to Update the Payment Method for a Recurring Transaction

If you need to update the payment method for a recurring transaction, you will need the full card number and the expiration date.  If you do not have all the information required, you will not be able to make the update.

  1. Find the recurring transaction as described above in How to Find a Recurring Transaction.
  2. After clicking the Details link, click the Edit button that now appears at the top right corner of the page.
    VT - Recurring - Edit Button.png
  3. Click the Update Payment link below the card brand logo and partial account number.

    VT - Recurring - Edit - Edit Payment RED.png
  4. The section will be replaced with a payment entry section allowing you to key in the card number and expiration date, or swipe the card if you have it available.

    VT - Recurring - Edit - Payment Method - New FCN.png

    Scroll down and click Save Changes.