How do I email a receipt to a customer?

Via the "Process" Page

  1. Click the Process button, and process the card.
  2. When you get to the Email field, type in the email address and check the Email Receipt box to the right.
  3. If you skipped that, once the card has been approved, you will see the approved box pop up on your screen.
  4. You will need to click on the Email Receipt button.
  5. Click Send Receipt.
  6. If you'd like to request a digital signature from your customer, ensure that Request Signature is checked.  Otherwise, un-check the box.

If you have processed the card previously and you need to locate the transaction, follow the steps below.

Via the "Search" Form

  1. Search for your transaction (for instructions on how to search, see Search Transactions).
  2. Click on the Eyeball icon to the left of your transaction.

  3. On the transaction details page, click the Email Receipt button on the top right side of the page.

  4. If you collected a billing email address, it will be pre-populated in the email field.  Otherwise simply type in (or type over) the email address to send the receipt to.  You can send the receipt to multiple email addresses by separating them with a comma (for example: john@acme.com, beth@acme.com).

  5. If you'd like to request a digital signature from your customer, ensure that Request Signature is checked.  Otherwise, un-check the box.

PayJunction gives you the ability to capture your customers' signature via email - this is a technological first, allowing protection from chargebacks on card-not-present transactions.  Click here to find out How to Capture Signatures via Email.

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