My Receipts Look Cutoff, the Margins Are Off or Wrong, What Are the Thermal Printer Settings for My Web Browser?

If your thermal printer is not printing your receipts correctly, please follow the steps outlined below:

Not all Thermal Printers are guaranteed to work correct within an internet browser environment.

Adjust Browser Margins and Header / Footer Settings

Locate your web browser below and follow the appropriate instructions:

Mac / PC - Chrome

1. Open the receipt page.
2. On your keyboard, press Cmd + P for a MAC or Ctrl + P for a PC. You can also click the three-dot menu (⋯) and select Print.
3. In the print preview, click More settings.
4. Toggle Headers and footers off.
5. Under Margins, select None (or Custom if you need specific measurements).
6. Review the preview to make sure the receipt fits correctly.
7. Click Print. 

Mac / PC - Microsoft Edge

1. Open the receipt page.
2. On your keyboard, press Cmd + P for a MAC or Ctrl + P for a PC. You can also select the three-dot menu and then Print.
3. In the print panel, find More settings and click it.
4. Toggle Headers and Footers to Off.
5. Open the Margins dropdown and select None (or Minimum if your printer requires it).
6. Review the preview to confirm the margins look correct.
7. Click Print to try printing your receipt again.

PC - FireFox

1. Open the receipt page.
2. Press Ctrl + P or click the three-line menu (≡) and select Print.
3. On the right side of the print preview, click More settings (if it’s not already expanded).
4. Scroll down to the Headers & Footers section.
5. Change each dropdown (Left/Center/Right for Header and Footer) to —blank—.
6. Scroll to the Margins dropdown and choose Minimum or Custom.
7. If using Custom, set margins to 0 or as low as your printer allows.
8. Review the preview to make sure the receipt fits properly.
9. Click Print.

Mac - FireFox

1. Open the receipt page.
2. Press Cmd + P or click the three-line menu (≡) and select Print.
3. In the print panel, look to the left and click More settings (if it isn’t already expanded).
4. Scroll to the Headers & Footers section.
5. Set every dropdown (Left/Center/Right for both Header and Footer) to —blank—.
6. Scroll to Margins and choose Minimum or Custom.
7. If selecting Custom, enter 0 in all margin fields (or the lowest value Firefox allows).
8. Review the print preview to ensure the receipt fits correctly.
9. Click Print.

Mac - Safari

1. Open the receipt page in Safari.
2. Press Cmd + P or go to File and then click Print.
3. In the print dialog, click Show Details (if details are hidden).
4. In the Safari section, find Print Headers and Footers and uncheck it.
5. Adjust Margins: Choose None or Minimum (depending on your printer/paper).
6. Review the print preview to make sure the receipt fits the paper.
7. Click Print to try printing your receipt again.

PC - Safari

1. Open the receipt page.
2. Press Ctrl + P or go to File and then click Print.
3. Click Page Setup.
4. Set Margins to the minimum allowed (usually 0.25 inches is the smallest Safari allows).
5. For Headers and Footers, remove all content (blank).
6. Click OK and preview your receipt.
7. Click Print.

Ensure Web Browser Is Up to Date

Visit the homepage of your web browser and download the latest version available; this can often correct printing issues, as well as provide you with a safe, secure, and more reliable browsing environment.

Attempt to Print Your Receipt from Within a Different Web Browser

If you are using Microsoft Edge to access your PayJunction account, for example, download the most recent version of FireFox. Individual web browsers each have their own method of displaying and printing a page, and sometimes simply switching your browser will solve your printing problem.

If you are still experiencing difficulties with a supported printer, please give us PayJunction Technical Support a call at 800-601-0230 x3 for further assistance.