My receipts look cutoff, the margins are off or wrong, what are the thermal printer settings for my web browser?

If your thermal printer is not printing your receipts correctly, please follow the steps outlined below:

Not all Thermal Printers are guaranteed to work correct within an internet browser environment.  PayJunction is fully compatible with the following Thermal Printers:

Windows:

  • Star TSP 100 (USB)
  • Samsung SRP-350 (USB)

Mac:

  • Star TSP643U (USB)
  • Star TSP 100 (USB)

Adjust Browser Margins and Header / Footer Settings

Locate your web browser below and follow the appropriate instructions:

PC Internet Explorer

  1. Click File.
  2. Click Page Setup.
  3. Set all Margins to 0.00 (note, they may be rounded up to the smallest size the browser supports).
  4. Set all drop down Headers and Footer boxes to -Empty-
  5. Click OK.
  6. Try printing your receipt again.

PC FireFox

  1. Click File.
  2. Click Page Setup.

    On Windows Vista, 7, and 8 you might need to click on the Firefox button in the top left corner and go to Print in order to see the Page Setup option.

  3. Click the Margins & Header / Footer tab.
  4. Set the Left, Right, Top and Bottom Margins to 0.00 (note, they may be rounded up to the smallest size the browser supports).
  5. Set all Headers & Footers to –blank–.
  6. Click OK.
  7. Try printing your receipt again.

PC Safari

  1. Click File.
  2. Click Page Setup.
  3. Set all Margins to 0.00 (note, they may be rounded up to the smallest size the browser supports).
  4. Click OK.
  5. Try printing your receipt again.

Mac FireFox

  1. Click File.
  2. Click Page Setup.
  3. Select Paper Size, then Manage Custom Sizes...
  4. Create a new custom size template by clicking the + symbol
  5. Double click the newly created Untitled paper size to rename it.  Type in Receipt and press Enter to confirm the new name.

  6. Set the Left, Right, Top, and Bottom Margins to 0.00 (note, they may be rounded from 0.00 to the smallest size the browser supports).
  7. Set the Paper Size to Width: 3.125 and Height: 8.00.
  8. Click OK.
  9. Click File.
  10. Click Print...
  11. Click the Show Details button to expand the full printer setting options.
  12. Set all drop down Page Headers and Page Footers boxes to -blank- (there are 6 in total).
  13. Try printing your receipt again.

Mac / PC Chrome

  1. Click File.
  2. Click Print.
  3. Set the Margins drop down box to None.
  4. Uncheck the box labeled Headers and Footers.
  5. Try printing your receipt again.

Mac Safari

  1. Click File.
  2. Click Print.
  3. Expand the printer dialog box by clicking the down-arrow button.
  4. Uncheck the box labeled Print Headers and Footers.
  5. Select Paper Size, then Manage Custom Sizes...
  6. Create a new custom size template by clicking the + symbol.
  7. Double click the newly created Untitled paper size to rename it.  Type in Receipt and press Enter to confirm the new name.
  8. Set the Paper Size to Width: 3.125 and Height: 8.00.

  9. Set the Left, Right, Top, and Bottom Margins to 0.00 (note, they may be rounded from 0.00 to the smallest size the browser supports)
  10. Click OK.
  11. Try printing your receipt again.

Ensure Web Browser is Up to Date

Visit the homepage of your web browser and download the latest version available; this can often correct printing issues, as well as providing a safe, secure and more reliable browsing environment.

Attempt to Print Your Receipt from Within a Different Web Browser

If you are using Internet Explorer to access your PayJunction account, for example, download the most recent version of FireFox.  Individual web browsers each have their own method of displaying and printing a page, and sometimes simply switching your browser will solve your printing problem.

If you are still experiencing difficulties with a supported printer, please give us PayJunction Technical Support a call at 800-601-0230 x3 for further assistance.

Printer is Not Properly Cutting Receipt

If your Star TSP100 thermal printer is not cutting in between the first receipt (Merchant copy) and second receipt (Customer copy), then follow the steps below.

  1. Go to the computer Control Panel (Usually: Start >> Control Panel)
  2. Select Printers and Faxes
  3. Right Click on the Star TSP100, and select Properties
  4. Select the Device Settings tab
  5. Update the Page Cut Type to Partial Cut. (If needed, also set Document to Partial Cut)
  6. Click Apply
  7. Click OK

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