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What is a "57" Service Not Allowed decline code?

A 57 decline code is a general Service Not Allowed decline response. This is a common decline message for transactions that are blocked by the bank that issued the card.

For this decline, the customer must call the number on the back of the card and ask the bank why they are declining the transaction. The customer can explain that they are trying to make a payment and ask the bank to allow the transaction. The bank will confirm with the customer if they can proceed with the payment. Otherwise, the customer will need to provide an alternate method of payment.

The response code shown by our system is returned directly from the customer's card issuing bank. If it is determined that the customer's issuing bank is declining the transaction, there is nothing PayJunction can do to override the Service Not Allowed decline response.

See also: Response Code Definitions