What is Plaid, exactly? |
Plaid is a secure log-in service that allows customers to connect their bank account to complete ACH transactions. A payment link is sent to the customer to complete the payment. |
How can I have Plaid added to my account? |
An Admin User can contact PayJunction at 800-601-0230 option 3 for Support if you would like to have Plaid added to your account. |
What is the benefit of using Plaid versus traditional ACH processing? |
With Plaid, customers enter their own ACH/banking information to complete the transaction. Their banking is verified in real-time by Plaid. Plaid removes the need for a business to enter the customer's banking information. Plaid also helps to avoid ACH rejects that can occur during standard ACH processing, such as "No Account Found". |
I have Plaid added to my PayJunction account. Where do I go to run a Plaid-ACH transaction? |
When logged into PayJunction, click on Invoices and select the Plaid ACH option. Be advised: There is an additional cost for sending each Invoice by text message (this fee applies when the text or text and email delivery options are chosen). |
Why can't a Restricted User see the Invoice screen to run Plaid payments? |
Restricted Users need to have the Permission for View Other Users' Transactions enabled in order to use the Invoicing feature in the Virtual Terminal. Admin Users can edit User permissions: How Do I Find or Edit the Settings for Users? |
Who is notified when a customer completes a Plaid Invoice? |
The PayJunction User who sends the customer's Invoice will be notified by email when that customer completes the Invoice payment. |
What is the cost for Plaid transactions with PayJunction? |
Please call Support at 800-601-0230 option 3 to confirm the exact Plaid pricing on your account. |
If you are a business owner and would like to learn more about Plaid-ACH processing through PayJunction, give us a call in Support at 800-601-0230 option 3.