How do I refund a customer's transaction?

You may refund a customer for a full or partial previous transaction amount. If you are trying to refund a charge that was processed today, chances are it may be more cost effective to Void the transaction instead.  If you ran the original charge today, or the transaction has not settled yet, see the Difference between Refund and Void, and How to Void a Transaction.

Step-By-Step Instructions

To refund a customer, locate the original transaction.

  1. Click the Search button.



  2. You will be directed to the Search Transactions page.



  3. Put in any criteria you wish to search by. It is NOT required to fill out all of the fields.

  4. Click the Search button.



  5. Hover over the eye ball icon on the left.



  6. Select Refund.This will not instantaneously charge the card. It will allow you to adjust information on the transaction and then process.

  7. Click the Process button at the bottom of the page.

Refunds take 3-5 business days to deposit back into your customer's account.  They will not immediately see funds put back into their account.

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