How do I recharge an existing customer?

Step-By-Step Instructions

You will need to find a previous transaction to recharge a card. You can use the shortcut at the top of the page.

If you need to refund a customer instead, see: How do I refund a customer's transaction?

Follow these steps to recharge a card:

  1. Click on Process.

  2. Click on the Recharge button at the top right of the page.

  3. Type in the customer's name.
  4. You can also select the search criteria that you want to search by in the drop down menu.

  5. Click on the customer's name for the correct form of payment that you want to recharge and then click Charge under the card picture.

  6. Verify the information. Enter the dollar amount.
  7. Click the Process button at the bottom of the page. The Transaction Details page that follows will allow you to view transaction information as well as print or email receipts.