When you first log into your account you will see the Alert button on the left side of the screen. If the Alert button has a red dot next to it, click it to see the alert(s).
-
See if the Alert button has a red dot next to it.
-
Click on the Alerts button, then click the Delinquent Recurring button to go to the list of your delinquent recurring schedules.
-
You will see all of the transactions that are delinquent.
- Click on the icon
that is next to any of the schedules listed. -
On the next page, scroll down until you see the Transaction History.
-
After confirming the payment information on file is valid or after updating to an alternate payment method, click the Reprocess button.
This article shows you how to update the payment method for a recurring transaction:
How Do I Edit a Recurring Transaction?
Clicking Reprocess will charge the card again.... So if you have already received payment in another form, DO NOT click Reprocess.